Our Shipping and Return Policies:
Orders may be placed 24 hours a day through our secure online shopping cart, or mail. Once your order is placed it cannot be changed! Any additions will treated as a new order and will be shipped separately. Make sure to note any special shipping instructions at time of order. We are not responsible for any delays due to credit card declines, check declines, or any other matter related to payment approvals.
We accept all major credit cards and Paypal.
We offer several shipping options USPS and Local pickup, you can select your preferred shipping option at the time of checkout. All orders shipped through the USPS are sent with Tracking/Delivery Confirmation Service. These charges are figured into your shipping cost.
Maple Street Candle Company offers Flat rate shipping on fragrances and dye. No other items can be in your cart to use this option. In the event that this option is selected and your order does not qualify you agree to pay a 10.00 service fee for Paypal Fees, emailing and collection of additional required shipping charges.
If your shipping address is in Pennsylvania , the shopping cart will automatically add sales tax at the rate of 6%.
To ensure the quality of our products, we do not accept returns on liquid products. All other returns are at our discretion. Sample sizes are available on most of our products. We recommend testing sample sizes of fragrance oils before purchasing larger quantities. All packages leave our facility well-packaged, in good shape. If you receive a package that is damaged please make a note of it with the delivery driver and contact us for further instructions. shortages must be reported within 24 hours of delivery. There is a 25% restocking charge on all returned/canceled orders ( includes orders cancelled by the purchaser prior to shipment).
Shipping fees paid to ship the items to you will not be refunded in the event of a return. It is the buyers responsibility to pay to ship the items back to our location. A return authorization is REQUIRED for all returns.
Product Availability and Back orders:
We make every attempt to keep all products in stock, but occasionally we do run out. Out of stock items will not be back ordered. If any items are out of stock, we will attempt to contact you by e-mail or phone for instructions. We will be happy to add you to a waiting list and notify you when those items come in so you can re-order. We cannot be held responsible for any situation that may arise due to an item being out of stock. Items that need to be special ordered, such as bulk fragrances, etc. may require a deposit and cannot be cancelled.
We take pride in keeping our customers happy. If you are not satisfied with a product you purchase from us, please contact us and we will do whatever we can to make it right!
The Staff and Owners of Maple Street Candle Company LLC make no warranties, expressed or implied, as to the suitability of any certain product for use in secondary products or the actual results of its use in any such products. Maple Street Candle Company LLC expressly disclaims any and all liability resulting from the use of these product in any secondary products produced. We have not tested every possible combination or formulation that can be made with the variety of products that we carry. Our products are usually consistent in quality, although it is common in our industry for occasional variances to occur in products such as waxes and fragrances, therefore slight adjustments to your formulas or methods may be needed at times. Any instructions, directions or tips given on this site are given for informational purposes and are only guidelines to be used as a starting point. This information is provided without warranty of any kind for a particular use or purpose. Customers are encouraged to experiment and conduct their own tests, as they are responsible and liable for any products they manufacture.